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ZerdaHabitat

Troubleshooting

This guide helps you diagnose and resolve common issues with our product.

Common Issues

Issue: Unable to Log In

Possible causes:

  • Incorrect email or password
  • Account not activated
  • Temporary service disruption

Solutions:

  1. Double-check your email address and password
  2. Use the “Forgot Password” link to reset your password
  3. Check your email for activation instructions
  4. Check our status page for any ongoing issues

Issue: Slow Performance

Possible causes:

  • Network connectivity issues
  • Browser cache problems
  • Resource-intensive operations

Solutions:

  1. Check your internet connection
  2. Clear your browser cache and cookies
  3. Close unnecessary browser tabs and applications
  4. Try using a different browser

Issue: Feature X Not Working

Possible causes:

  • Permissions issue
  • Feature requires a higher subscription tier
  • Bug in the current version

Solutions:

  1. Check your user permissions
  2. Verify your subscription includes this feature
  3. Update to the latest version
  4. Contact support if the issue persists

Error Messages

Error: “Invalid API Key”

This error occurs when the API key you’re using is incorrect or has expired.

Solutions:

  1. Generate a new API key in your account settings
  2. Ensure you’re copying the entire key without extra spaces
  3. Check if the API key has the necessary permissions

Error: “Rate Limit Exceeded”

This error occurs when you’ve made too many requests in a short period.

Solutions:

  1. Implement request throttling in your code
  2. Wait a few minutes before trying again
  3. Consider upgrading to a plan with higher rate limits

Browser-Specific Issues

Chrome

  • Issue: [Chrome-specific issue]
  • Solution: [Chrome-specific solution]

Firefox

  • Issue: [Firefox-specific issue]
  • Solution: [Firefox-specific solution]

Safari

  • Issue: [Safari-specific issue]
  • Solution: [Safari-specific solution]

Contacting Support

If you’ve tried the troubleshooting steps and still need help, contact our support team:

When contacting support, please include:

  • Your account information
  • Detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots or error messages
  • Browser and operating system information